1. Introduction
1.1 Welcome to the TikTokShop website (solely and collectively referred to as "TikTokShop," "we," "our," or "our"). TikTokShop takes its responsibilities seriously under applicable privacy laws and regulations ("Privacy Law") and is committed to respecting the privacy rights and concerns of all users of our TikTokShop website and mobile application ("Platform") (which we collectively refer to as the "Services"). Users are those who register an account with us to use the Services, including buyers and sellers (solely and collectively referred to as "Users," "you," or "your"). We recognize the importance of the personal data you entrust to us and believe we have a responsibility to properly manage, protect, and process your personal data. This Privacy Policy ("Privacy Policy" or "Policy") aims to help you understand how we collect, use, disclose, and process the personal data you provide to us and that we possess about you, both now and in the future, and to help you make informed decisions before providing us with any of your personal data.
1.2 "Personal Data" or "personal information" means data about an individual that can be identified from that data or from other information that the organization has or may have access to, whether true or not. Common examples of personal data include name, identity card number, and contact information.
1.3 By using this service, registering an account with us, visiting our platform, or accessing our services, you acknowledge and agree to your acceptance of the practices, requirements, and policies outlined in this Privacy Policy. You hereby consent to our collection, use, disclosure, and processing of your personal data as described herein. If you do not agree to the processing of your personal data as described in this Privacy Policy, please do not use our services or visit our platform. If we change our Privacy Policy, we will notify you by posting those changes or revisions on our platform. We reserve the right to modify this Privacy Policy at any time. To the maximum extent permitted by applicable law, you may use the services on the platform, including placing orders.
1.4 This policy applies together with other notices, contractual terms, and consent terms applicable to our collection, storage, use, disclosure, and processing of your personal data, and such notices or terms are not intended to supersede them unless expressly stated otherwise.
1.5 Unless expressly stated otherwise, this policy applies to both the buyer and seller of the Service.
2. When does TikTokShop collect personal data?
2.1. We will/may collect your personal data:
When you visit and tour our website;
When you submit any job application or form, including but not limited to application forms or other forms related to any of our job postings;
When you interact with us via telephone (which may be recorded), mail, fax, in-person meetings, interviews, social media platforms, email, or through the website. This includes, but is not limited to, cookies we may deploy when you visit and access our website; when recruiters, employment agents, or other parties who recommend you for employment submit any information on your behalf, in which case we understand you have provided the necessary consent to the relevant third party providing us with such personal data; when you provide documents or information about your interactions with us; when you provide us with feedback or respond to surveys; and when you submit your personal data to us for any reason.
The above is not exhaustive and lists some common situations in which personal data may be collected.
2.2 We may collect personal data about you from you, our affiliates, third parties, and other sources, including but not limited to business partners (such as logistics or payment service providers), credit or rating agencies, marketing service providers or partners, referrers or loyalty programs, other users of our services, or publicly available or government sources.
2.3 In some cases, you may provide us with the personal data of other people (such as your family or friends or people in your contact list). If you provide us with their personal data, you represent and warrant that you have obtained their consent to have their personal data processed in accordance with this policy.
3. What personal data does TikTokShop collect?
3.1. Personal data that TikTokShop may collect includes, but is not limited to:
Name;
Email address;
Date of birth;
Home address;
Phone number;
Gender;
Image and biometric data, including photos, audio, or video recordings;
Education, employment, and salary history (where applicable);
Other information included and collected in your employment applications and related materials, including any referral information provided to us;
Marketing and communications data, such as your preference for receiving marketing from us and third parties, your communications preferences, and your communications history with us, our service providers, and other third parties;
Geographic or location information;
Any other information about you provided when you visit, visit, or interact with our website;
Data aggregated about your engagement with content.
3.2 You agree not to submit any inaccurate or misleading information to us, and you agree to notify us of any inaccuracies or changes to such information. We reserve the right to request further documentation to verify any information you provide.
3.3 If you register as a user of our platform using your social media account (“Social Media Account”), link your TikTokShop account to your social media account, or use any TikTokShop, we may access your information. Social media features are voluntarily provided to your social media account provider in accordance with the policies of such providers. Any such personal data will always be managed and used in accordance with this policy.
3.4 If you do not wish us to collect the above information/personal data, you may opt out by notifying our Data Protection Officer in writing. For more information on opting out, please see the section below titled “How do you withdraw your consent, delete, request access to, or modify the information you have provided to us?” However, please note that opting out or withdrawing your consent to our collection, use, or processing of your personal data may affect your use of the Services and Platform. For example, opting out of location information collection will result in the deactivation of its location-based features.
4. Collection of Other Data
4.1. As with most websites and mobile applications, the information transmitted by your device may include information about you recorded by the web server when you browse our website. This typically includes, but is not limited to, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, mobile device type, mobile device capabilities, Unique Device Identifier (UDID) or Mobile Device Identifier (MEID) for your mobile device, the address of the recommended website (if any), and the pages you visit and access times on our website and mobile applications. Sometimes your website and browser are used to disable your website and homepage browser (sometimes "homepage browser" is used). This information is also included in anonymous statistics so we can understand how visitors use our website.
4.2. Our mobile applications may use technologies such as GPS and Wi-Fi to collect precise information about your mobile device's location. We collect, use, disclose, and process this information for one or more purposes, including but not limited to location-based services you request to provide you with relevant content based on your location or to allow you to share your location with other users. For most mobile devices, you can revoke your permission for us to obtain your location information through your device settings. If you have any questions about disabling location services on your mobile device, please contact your device service provider or manufacturer.
4.3. In certain circumstances, we may collect certain types of sensitive information, such as health/medical information (including disability status), union membership information, religion, race or ethnicity, and criminal information (convictions and offences), where permitted by local law or with your consent. Such collection and use of information will be for specific purposes only and as permitted by law, such as conducting background checks or complying with applicable policies and legal obligations.
5. Cookies
5.1. We, our authorized service providers, and advertising partners may occasionally use cookies or other features to allow us or third parties to collect or share information about your use of our website or services. These features help us improve our website and the services we offer, and enable our advertising partners and us to provide you with more relevant content, including through remarketing. A cookie is an identifier stored on your computer or mobile device that records information about your computer or device, how and when you use or access the website, how many people are using it, and other activities on our website. We may link cookie information to personal data, and cookies may also link to information about which web pages you have visited. This information is intended to provide content tailored to your interests, enabling our third-party advertising partners to place ads on our website, conduct data analysis, and monitor website usage.
5.2. You can opt out of cookies by selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use and access all the features of our website. Please note that opt-out based on cookies may not work on mobile applications. However, you can opt out of personalized advertising on certain mobile applications by following the instructions for Android and iOS.
6. How do we use the information you provide to us?
6.1. We may collect, use, disclose, and process your personal data for one or more of the following purposes:
To consider and process your application;
To provide you with job opportunities that may be of interest to you, including those with our affiliates or related companies;
To manage, operate, provide, and administer the use of the website;
To personalize your experience by providing you with a quick way to submit information to us;
To enforce our Terms of Service or any applicable end-user licensing agreements;
To protect our personal safety and the rights, property, or safety of ourselves, our employees, and others;
For identification and verification;
To maintain and manage any software updates and other updates and support that may be required from time to time to ensure the smooth operation of the website;
To process or respond to any inquiries from you (or those purported to be from you);
To contact or communicate with you via voice call, text message, fax, email, and postal mail regarding job opportunities, to manage the website, and to provide information related to website management. You acknowledge and agree that this communication may involve disclosing specific personal data about you by including information in the outer shell of envelopes/mail packages; conducting research, analysis, and development activities (including but not limited to data analysis, surveys, technology development, and analysis) to analyze your use of the website in order to improve and enhance the website; allowing audits and investigations to verify the size and composition of our target audience and understand their experience with the website; using your personal data for marketing purposes, and when sending you information related to the purposes for which we retain such personal data, we will destroy or anonymize your personal data collection; (iii) when it is no longer necessary to retain it for any legal or commercial purpose. If you withdraw your employment application, cease using this website, or your permission to visit or use this website is terminated, and otherwise your relationship with us is terminated, we may continue to store, use, and disclose your personal data in accordance with this Privacy Policy and our obligations under privacy laws. We may also securely process your personal data without notice in accordance with applicable law.
8. Does TikTokShop disclose information collected from visitors to external parties?
8.1 In the course of our business, we may/may need to use, process, disclose, and transfer your personal data to our third-party service providers, agents, and our affiliates or related companies, and other third parties. These third parties may be located in or outside Singapore for one or more of the aforementioned purposes. These third-party service providers, agents, affiliates, related companies, and other third parties will process your personal data on our behalf or otherwise to achieve one or more of the aforementioned purposes. We strive to ensure that third parties and our affiliates protect your personal data from unauthorized access, collection, use, disclosure, processing, or similar risks. We retain your personal data only for the period necessary for the aforementioned purposes. These third parties include, but are not limited to:
Our subsidiaries, affiliates, and related companies.
Buyers or sellers with whom you transact or interact on the platform, or buyers or sellers associated with your use of the services for the aforementioned purposes.
Other users of our platform for one or more of the aforementioned purposes.
Contractors, agents, service providers, and other third parties we use to support our business. These include, but are not limited to, individuals providing administrative or other services to us, such as postal companies, logistics service providers, financial service providers, advertising and marketing partners, telecommunications companies, IT companies, and data centers.
Jurisdiction over TikTokShop or Article 6.2 Other government or regulatory bodies permitted by this provision.
In the event of a merger, divestiture, reorganization, dissolution, or other sale or transfer of some or all of TikTokShop's assets (whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings), where TikTokShop's holding of personal data concerning our service users is an asset transfer; or a transaction involving the commercial assets of related companies of TikTokShop or any of its affiliates;
Third parties to whom we disclose your personal data for one or more purposes that collect and process your personal data for one or more purposes.
8.2 We may share user information, including statistical and demographic data, and information about their use of the Service, with advertising partners and third-party advertising, remarketing, and other process providers.
8.3 For the avoidance of doubt, if privacy laws or other applicable laws permit organizations like us to collect, use, or disclose your personal data without your consent, such permission will continue to apply. Consistent with the foregoing, we may use your personal data for recognized legal reasons under applicable law, including to comply with our legal obligations, fulfill contracts we have entered into with you, and for our legitimate interests. We use these reasons to offset any damage to your data protection rights, or as necessary, in connection with legal claims.
8.4 Third parties may unlawfully intercept or access personal data transmitted to or contained on this website, and technology may malfunction or fail to function as intended.We will destroy or anonymize your personal data when it is no longer necessary to retain it for any legal or commercial purpose. If you withdraw your employment application, cease using this website, or your permission to visit or use this website is terminated, or your relationship with us is terminated in any other way, we may continue to store, use, and disclose your personal data in accordance with this Privacy Policy and our obligations under privacy laws. We may also process your personal data securely without notice in accordance with applicable law.
8. Does TikTokShop disclose information collected from visitors to external parties?
8.1 In the course of our business, we will/may need to use, process, disclose, and transfer your personal data to our third-party service providers, agents, and our affiliates or related companies and other third parties; these third parties may be located in or outside Singapore for one or more of the above purposes. These third-party service providers, agents, affiliates, related companies, and other third parties will process your personal data on our behalf or otherwise for one or more of the above purposes. We strive to ensure that third parties and our affiliates protect your personal data from unauthorized access, collection, use, disclosure, processing, or similar risks. We retain your personal data only for the period necessary for the purposes described above. These third parties include, but are not limited to:
Our subsidiaries, affiliates, and related companies.
Buyers or sellers you transact or interact with on the platform, or buyers or sellers associated with your use of the services for the purposes described above.
Other users of our platform for one or more of the purposes described above.
Contractors, agents, service providers, and other third parties we use to support our business. These include, but are not limited to, those providing us with administrative or other services, such as mail companies, logistics service providers, financial service providers, advertising and marketing partners, telecommunications companies, information technology companies, and data centers.
Other governmental or regulatory bodies with jurisdiction over TikTokShop or as permitted under Section 6.2.
In the event of a merger, divestiture, reorganization, dissolution, or other sale or transfer of some or all of TikTokShop's assets (whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings), where TikTokShop's holding of personal data concerning users of our services constitutes an asset transfer; or a transaction involving the commercial assets of related companies of TikTokShop or any of its affiliates; or third parties to whom we disclose your personal data for one or more purposes, which collect and process your personal data for one or more purposes.
8.2 We may share user information, including statistical and demographic data, and information about their use of the Service, with advertising partners and third-party advertising, remarketing, and other program providers.
8.3 For the avoidance of doubt, if privacy laws or other applicable laws permit organizations like us to collect, use, or disclose your personal data without your consent, such permission will continue to apply. Consistent with the foregoing, we may use your personal data for recognized legal reasons under applicable law, including to comply with our legal obligations, fulfill contracts we have entered into with you, and for our legitimate interests. We use these reasons to offset any damage to your data protection rights or, where necessary, in connection with legal claims.
8.4 Third parties may illegally intercept or access personal data transmitted to or contained on this website; technology may malfunction or fail to function as expected; or information may be accessed, misused, or abused by unauthorized persons due to our negligence. However, we will deploy reasonable security measures to protect your personal data in accordance with the requirements of the Privacy Act; however, absolute security cannot be guaranteed, for example, but not limited to, when unauthorized disclosure occurs due to malicious and sophisticated hacking not at our fault.
8.5 TikTokShop allows you to share videos from YouTube (“YouTube Content”) in the TikTokShop Live feature. For this, TikTokShop uses the YouTube API services provided by YouTube. By using and sharing YouTube Content, you hereby agree to be bound by the Google Privacy Policy located at http://www.google.com/policies/privacy.
8.6 As stated in the TikTokShop Terms of Service, users (including any employees, agents, representatives, or anyone acting on behalf of or on behalf of the user) who possess another user's personal data through the use of the Service (the "Recipient") hereby agree to comply with all privacy laws applicable to any such data, including any collection, processing, storage, or transmission of such data.
8.7 Notwithstanding anything herein, the Seller (including any employees, agents, representatives, or anyone acting on behalf of or on behalf of the user) shall comply with all applicable privacy laws relating to any information received from the Buyer from TikTokShop.
8.7.1 The Buyer's personal data shall not be used without the prior written consent of the Buyer and TikTokShop, except as reasonably necessary to respond to the Buyer's inquiries and to respond to, process, handle, or complete transactions. Such information should be avoided when contacting buyers outside the TikTokShop platform.
8.7.2 The TikTokShop platform will not disclose the Buyer's personal data to any unauthorized third party without the prior written consent of the Buyer and TikTokShop.
8.7.3 The TikTokShop platform will take adequate security measures to protect the personal data of each TikTokShop user it holds, retain the data only for the purposes stated above and for the necessary period as required by privacy laws, and delete or return the data to TikTokShop at any request from TikTokShop or within a reasonable time after the transaction is completed, in the event of any potential data breach or other personal data breach.
9. Our Policy on Children
The service is not intended for children under the age of 13. We do not knowingly collect or maintain personal data or non-personally identifiable information of anyone under the age of 13, and no part of our platform is directed at children under the age of 13. We will delete and remove any personal information that we believe was submitted by any child under the age of 13. In some jurisdictions, the age limit may be higher under applicable law, in which case we comply with the applicable age limit.
10. Information Collected by Third Parties
10.1 Our platform uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies (text files placed on your device) to help the platform analyze how users use the platform. Information generated by cookies about your use of the platform (including your IP address) will be transmitted and stored on Google's servers located in the United States. Google will use this information to evaluate your use of the platform, compile website activity reports for website operators, and provide other services related to website activity and internet usage. Google may also transmit this information to third parties where required by law or where such third parties process information on Google's behalf.
10.2 Occasionally, third parties and we may offer software applications for download through the platform or services for your use. These applications may individually access and allow third parties to view your personally identifiable information, such as your name, your user ID, your device's IP address, or other information, such as any cookies you may have previously installed or third-party software applications or websites installed for you through. Furthermore, these applications may request additional information from you directly to the third party. Third-party products or services offered through these applications are not owned or controlled by TikTokShop. We encourage you to read the terms and other policies posted by such third parties on their websites or elsewhere.
11. Disclaimer Regarding Security and Third-Party Websites
11.1 We do not guarantee the security of your personal data and other information provided on third-party websites. We implement various security measures to protect the security of your personal data that we own or control. Your personal data is contained behind a secure network, accessible only to a select few with special access to such systems, and we keep your personal data confidential. When you access your personal data, we provide a secure server. All personal data or sensitive information you provide is encrypted in our database and can only be accessed in the manner described above.
11.2 To provide added value, we may choose to link to and incorporate various third-party websites within our website. These linked websites have separate and independent privacy policies and security arrangements. Even if a third party is affiliated with us, we have no control over these linked websites, their privacy practices, and data collection practices, which are independent of our own. We may not receive data collected by such third-party websites (even if it is on or provided through our website).
11.3 Therefore, we assume no responsibility or obligation for the content, security arrangements (or lack thereof), and activities of these linked websites. These linked websites are provided for your convenience only, and you access them at your own risk. To protect your information, we recommend that you carefully read the privacy policies of all third-party services you visit. Nevertheless, we strive to protect the integrity of our website and the links placed on each website. Therefore, we welcome any feedback on these linked websites (including, but not limited to, whether a specific link is valid).
12. Will TikTokShop transfer your information overseas?
Your personal data and information may be transferred to countries outside your country of residence and stored or processed outside of those countries. Most of your personal data will be processed in the UK, where our servers are located, and we will only transfer your information overseas in accordance with privacy laws.
13. How can you withdraw your consent, request access to, or correct the information you have provided to us?
13.1 Withdrawing Consent
13.1.1 You can withdraw your consent to the collection, use, and disclosure of your personal data that we own or control by emailing our Personal Data Protection Officer. However, withdrawing your consent may mean that we are unable to continue evaluating your application and any information you have provided.
13.1.2 When you share YouTube content, in addition to withdrawing your consent to us via email pursuant to Section 13.1.1, you can also revoke TikTokShop's access to your personal data using the Google security settings page: https://security.google.com/settings/security/permissions.
13.2. Requests for Access to or Correction of Personal Data
13.2.1 If you have an account with us, you can personally access and correct your personal data that we currently hold or control through your account settings page on this platform. If you do not have an account with us, you can request access to and correction of your personal data that we currently hold or control by submitting a written request to us. We need you to provide sufficient information to determine your identity and the nature of your request in order to process your request. Therefore, please send your written request to our Personal Data Protection Officer.
13.2.2 We may charge you a reasonable fee to process your request for access to your personal data. If we choose to charge a fee, we will provide you with a written estimate of the fee we will charge. Please note that we are not required to respond to or process your access request unless you agree to pay a fee.
13.2.3 We reserve the right to refuse to correct your personal data in accordance with the Privacy Act, which requires and authorizes organizations to refuse to correct personal data in such circumstances.
14. Other Questions, Concerns, or Complaints
If you have any questions or concerns about our privacy practices, please feel free to contact us.
Please include your name, contact information, and the nature of your request so that we can respond appropriately to your inquiry.
By using this site, you agree to its Terms of Service, which prohibit commercial use of any information on this site, and its Privacy Policy. We may earn a commission when you use one of our links to make a purchase.
Contact Info
- Address: 1 Raffles Quay, #26-10, South Tower, Singapore 048583
- Email: MerchantTikTokshop@gmail.com
