Returns, Product Support, and Repairs
I've changed my mind
You can return your item within 15 days of collection or delivery.
Your item must be:
Unused and with all original components;
In its original packaging (with tags if applicable);
In a resalable condition;
With proof of purchase;
Returned with any free gifts that came with the product.
Refunds will be processed via the original payment method. If you used USDT or ETH, it may take one business day to appear in your account; for bank transfers, refunds may take up to 30 days, depending on your bank.
Product Support
In most cases, if you have any issues with your item, you can check our product support website from the comfort of your home to see if we can resolve the problem. There, you can access FAQs about products and our company, shipping and collection, returns and refunds.
There's a problem with my item
If you still need to return your item (within the first 15 days), we will offer you an exchange, replacement, or refund.
After this period, as long as the product is still under warranty, we will arrange for repair using our professional repair agents, or, if repair is not possible, replace or exchange your item. The fastest way to return items is through our global warehousing centers located in 112 countries. We can accept most items except large items, even if they were originally delivered to your home. Find your nearest store. If you are returning a large item, please scroll down to start a live chat or go to our helpline link.
Precautions:
Some items, such as food, pierced jewelry, and underwear, can only be exchanged or refunded if they are defective. Our website will indicate which items are non-refundable.
If you are returning DVDs, music, or software products, they must be unused and in their original sealed packaging.
We reserve the right to reduce the refund amount if the item or packaging is severely damaged.
We may request the product serial number or similar information to verify that we supplied the item.
Of course, none of this affects your consumer rights.
If we collect your goods, we will inspect them before issuing a refund. Please note that if the goods are inspected but not returned as described, we reserve the right to refuse a refund or offer a partial refund depending on the condition of the returned goods.
Frequently Asked Questions
How long will my refund take? If you return your item to a TikTok Shop store, we can process your refund immediately. It may take one business day for the refund to be processed to your account. If you paid by bank transfer, you will receive your refund via bank transfer, which may take up to 30 days depending on your bank.
If you return your item by mail, please allow up to two weeks. We will begin processing your refund as soon as we receive it. It may take up to one business day to appear in your account. Once processed, we will not be able to track the progress of the refund, but don't worry; you will receive a confirmation once it's processed!
Please remember that all returned items must comply with our return policy and must be unused in their original packaging with proof of purchase.
What counts as proof of purchase?
Proof of purchase from TikTok Shop includes:
Cash register receipt;
Electronic receipt;
Your order number;
Email confirmation.
If you can't find any of the above, don't worry. We should be able to resolve any issues if you have:
Your transaction statement;
The email address used to purchase the item.
Can I return an item if there are no issues?
According to our return policy, the product can be returned to any TikTok Shop store.
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Contact Info
- Address: 1 Raffles Quay, #26-10, South Tower, Singapore 048583
- Email: MerchantTikTokshop@gmail.com
